Everyone wants a seamless customer experience and to get the information they need quickly, easily, and in the mode that works best for them. And the government agrees.
In an effort to aid customer experience modernization, the White House released the “Delivering Government Solutions in the 21st Century, Reform Plan and Reorganization Recommendations” plan which outlines areas to be realigned to better serve constituents. How can agencies take advantage of the 21st Century IDEA to improve citizen experience (CX) and engagement?
Join GovLoop and Carahsoft on Tuesday, June 11 from 7:30am to 12:00pm at the JW Marriott Hotel in Washington, D.C., to hear from government and industry experts on how to transform CX and citizen engagement in your agency. Attendees can also earn up to three CPE credits.
Specifically, you’ll learn:
- •Insights from the 21st Century IDEA on how to realign agencies around mission to better serve citizens.
- •Insider tips on how to make CX a priority at your organization.
- •Concrete next steps to modernize your agency’s CX efforts.
- •Tools and technologies to help you on your CX journey.